Queensland Bulk Terminals (QBT) is one of Australia’s state-of-the-art and most efficient export terminals following a recent major redevelopment. QBT is a bulk storage and handling facility with the capacity to sample, test, receive, store, pack and ship a range of grains and bulk liquids. These include, but are not limited to wheat, sorghum, maize, pulses and tallow. The QBT facility has over 85,000 metric tons of bulk grain storage, over 10,000 metric tons of bulk liquid storage, two all-weather grain receiving stations, a container packing facility and a ship loader.

The team at PortQ worked with senior management at QBT to understand the business drivers and core business processes in scope. Process mapping showed a very high degree of “fit” with the PortQ System as well as a number of areas that will benefit indirectly (i.e. supplier management).
Ben Ward, General Manager QBT: “The business benefits of PortQ cut right across our company with measurable improvement driving acceptance at executive and operational level.”
To ensure PortQ delivered on the long list of business objectives, the team worked in an iterative process (based on the Agile / Scrum methodology) to tailor the platform to QBT’s processes as well as usability requirements and corporate identity. At the end of this process, QBT looked at a system that covered the end-to-end process from creating a customer contract to managing truck bookings all the way to final reporting and billing.